TERMS OF PURCHASE

General

For you, who are a private person, the Distance Contracts Act (see below regarding the right of withdrawal) and the Consumer Purchase Act, which have strict regulations, apply, which means that the law applies, even though you have agreed on something else. For companies, including individual traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.
We comply with the Personal Data Act (PUL). When you, as a private person, register and place your order, you also agree that we store and use your personal data in our business in order to fulfill our obligations towards you in the best possible way. We protect your data in accordance with PUL, and you have the right to access the data and to have it deleted if you so wish.
Should any condition be found to be invalid according to what applies under Swedish or EU law, this shall not mean that the purchase conditions become invalid in their entirety, but the invalid condition shall in such case be replaced by an equivalent legal text.

Order

If you are under 18 years of age, you must have a guardian’s permission. Such permission can be given by a parent sending their express permission to us by email. All fake orders are tracked and reported to the police, and if we have suffered financial loss we will demand compensation.

Payment and Delivery

When you put goods in the shopping basket and go to the checkout, it appears which payment method applies, whether the prices are inclusive or exclusive of VAT and which VAT rate applies if applicable. Our ambition is to send orders within 1-3 working days, unless it is stated in the order that the delivery time is longer.
In addition to the price, costs for shipping may be added. In that case, these are listed in the online store’s checkout. Normally there are no additional fees, but if this is the case it will be made clear during the ordering process.
In the online store, goods may possibly be sold out, this will be announced at checkout with the option to remove the goods or complete the purchase with a longer delivery time. If you wish to cancel an item due to a delay in delivery, this is possible until the order has been sent and payment has gone through or the invoice has been activated. If you would like partial delivery, please let us know and we will arrange this. Extra shipping costs may then be added.
When you place your order, it appears at checkout which delivery method applies. It is your responsibility to ensure that the address information provided by you at the time of ordering is correct. African Extracts is not responsible for mis-delivery if the address details are incorrect.

Uncollected shipment

It is your responsibility to redeem the shipment at the delivery point within the time stated on the receipt. If you are unable to receive the package upon delivery, or do not collect your package at the delivery location, it will be sent back to us, and we may then charge you a reasonable amount for shipping and administrative costs. If this cost is not paid, the claim is submitted to debt collection.
If the delivery is to be collected in store, it must be collected within two weeks, otherwise the order will be cancelled.

Change of order

You can make changes to your order for in-stock items until the order has been shipped. If the change is approved, any price differences will be settled according to the price that applies at the time of the change. Private individuals have the right of withdrawal, see under the heading “Right of withdrawal”.

Cancellation

A cancellation is not valid until you have received confirmation from us. You can cancel your order at no cost to you until the order has been shipped. After this time, you are obliged to accept the delivery. Private individuals have the right of withdrawal, see under the heading “Right of withdrawal”.

Right of withdrawal

As a private person, you have the right to cancel your purchase within 14 days according to the Distance Contracts Act. You do not have the right to cancel if you ordered an item that was manufactured according to your instructions or that has otherwise been given a clear personal touch. Please note that according to the law you are the one who must pay for the return shipping costs and according to the law you may pay for an item’s decrease in value to the extent that it depends on you handling the item to a greater extent than was necessary to determine its properties or function.
The cancellation period begins on the day you receive the item. If you ordered several items or the item you ordered consists of several parts, the cancellation period begins when you receive the last item or the last part of the item. If you regret the purchase, the item must be returned unused, in undamaged condition and/or with unbroken packaging/sealing/technical seals.

If you want to use your right of withdrawal, you must follow the instructions under the tab “Complaint & Return”. You will receive a confirmation without delay that we have received your message, after which we will decide whether you meet the conditions required to be able to apply the right of withdrawal. You will then receive a reply by e-mail from us, if applicable with information on how to send the item back.
Upon receipt of the returned item, the purchase price will be refunded to you within 14 days from the day we received the cancellation notice.
The right of withdrawal does not cover food (e.g. tea and coffee in bulk), with the exception of sealed packaging. If you are not satisfied with your tea or coffee that you bought from us, you are welcome to contact us anyway and we can surely recommend another flavor that suits you better.

Services:

If you ordered a service, the cooling-off period begins on the day we confirmed your order. If you consented to a service starting to be performed and this has been completed, you cannot withdraw your consent, if you have previously agreed to waive the right of withdrawal. You also do not have the right to cancel if the service has been started during the cooling-off period with your consent, and the service due to its nature cannot be returned, if the seal has been broken or you have registered the license.
Complaints and buybacks in some cases
If you as a private person have received a damaged product, or if we have sent the wrong product, you must complain about the product as soon as possible and at the latest within 2 months from when you discovered or should have discovered the defect. The complaint period is a maximum of 3 years, depending on the nature of the goods and any warranty statement.
If you as an entrepreneur have received a damaged product, or we have sent the wrong product, you must make a complaint as soon as possible after you have received the product.
It applies to both private individuals and companies, that the damaged or incorrectly sent item must be returned in the same packaging and with the same transport company as when it was received, together with a detailed description of the error.
In that case, you must make a complaint via our website by following the instructions under the “Customer service” tab.
If we cannot send you a new item within a reasonable time, we will refund the return shipping and what you paid for the damaged or wrongly sent item.
Compatibility issues often occur between different products, and we therefore recommend that you find out as much as possible before placing your order to avoid unnecessary costs.
Printing errors, etc.
We reserve the right against possible printing errors and against errors in information and specifications regarding goods and services that appear in our assortment.

Force Majeure

Both parties shall be exempted from performance of the agreement if performance is prevented or substantially impeded by circumstances that the party could not reasonably control or foresee. The following and similar circumstances shall be deemed to constitute grounds for exemption where they prevent or complicate the fulfillment of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, power cut, restrictions in the form of motive power and failure in or delay in deliveries from subcontractors which is based on circumstances referred to in this point or other circumstances beyond the control of the party, which either prevent or hinder the performance of the party to such an extent that it can only be done at an abnormally high cost.

Dispute

Allmänna Reklamationsnämnden (ARN) provides a free procedure that private individuals can use in the event of a dispute. It is our policy to always follow ARN’s recommendations. Disputes between companies are settled by general courts.

Abandoned shopping cart

If your purchase is cancelled, we will e-mail you a reminder list of the products you put in the shopping cart. This is an extra customer service to make your purchase with us as smooth and easy as possible. You can recreate the shopping cart at any time with all the items in it or not. You therefore do not need to act if you do not wish to complete

Return form