General
As a private individual, you have a 14-day right of withdrawal/exchange when shopping online. This means that you can send back unused, undamaged goods with intact packaging/sealing/technical seals within 14 days of receiving your package. The right of withdrawal does not apply to food without sealing, e.g. loose tea.
If the product is broken when you open the package or if there is a manufacturing defect on the product, you, as a private person, have the right to complain for a total of 3 years from when you received the package. However, complaints must be made within a reasonable time and no later than 2 months after you discovered the error. If there is a warranty that is longer than 3 years, you can complain within the warranty period.
Companies should examine the goods upon receipt and report any defects within a reasonable time. Faults that occur thereafter can be complained about within the warranty period. Otherwise, we refer to the respective manufacturer or service point.
A private person who uses his right of withdrawal pays the shipping cost for the returned item himself. In the event of a fault in the product, we will refund the return shipping and what you paid for the damaged or incorrectly delivered product, provided that we cannot send you a new product within a reasonable time.
A return or complaint number must always be attached, you get this by filling in the form below. Returns and complaints without an approved return or complaint number are not accepted.
Instructions:
This instruction applies to all types of return requests. It is important that you fill in all fields in the return form. The return number is valid for 14 days and the return must reach us within these days.
We will contact you by email as soon as your request has been received and checked.
When returning, all products MUST be returned in original packaging complete with all accessories. Remember to always send the product in the outer packaging so as not to damage the original packaging. Pack the goods well to avoid damage.
